FAQ’s

General Questions

What is payment processing?
Payment processing is the service that enables businesses to accept payments from customers. Whether the transaction is in-store, online, or via mobile, payment processing transfers funds securely from the customer’s payment method (such as a credit card or bank account) to the merchant’s account. At Discount Payments, we provide solutions tailored to meet the needs of businesses of all sizes, ensuring fast and secure payment transactions.

How do I set up payment processing for my business with Discount Payments?
Setting up payment processing with Discount Payments is straightforward. First, contact our team to get started. We’ll guide you through selecting the best terminal or online payment gateway for your business. Once we help you create a merchant account, you can quickly integrate it with your point-of-sale (POS) system or website. We also offer professional setup support if needed.

What types of payments can I accept with Discount Payments?
With Discount Payments, you can accept a wide variety of payment types, including credit and debit cards, ACH transfers (eChecks), mobile payments (like Apple Pay, Google Pay), contactless payments (Tap to Pay solutions), and ecommerce payments.

How long does it take to process payments?
Payments processed through Discount Payments typically settle in 1 to 2 business days. However, the timing can vary depending on your business type, the payment method used, and the bank. High-risk industries may experience slightly longer settlement times.

What is interchange?
Interchange is the base fee charged by the card networks (Visa, MasterCard, etc.) to process transactions. It varies by card type and transaction risk. At Discount Payments, we charge a small percentage above interchange: 0.10% for brick-and-mortar businesses, 0.5% for high-risk industries, and 0.3% for online businesses.

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Pricing and Fees

What are the fees for payment processing at Discount Payments?
We offer competitive, transparent pricing based on your business type:

• Brick-and-mortar businesses: 0.10% above interchange.
• High-risk businesses: 0.5% above interchange.
• Online businesses: 0.3% above interchange.
  These low rates allow you to maximize your revenue without the burden of hidden fees or high percentages.

Are there any hidden fees?
No, Discount Payments is committed to transparency. All fees are clearly outlined in our pricing plans, and there are no hidden charges. However, additional services such as PCI compliance or chargebacks may incur specific fees, which will be disclosed upfront.

How are fees calculated for credit card transactions?
Fees for credit card transactions consist of the interchange fee (set by the card network) plus our small markup (0.10%, 0.3%, or 0.5%, depending on your business). A fixed fee may also apply, typically around $0.10 to $0.30 per transaction, depending on the card and processor.

Can I negotiate payment processing fees?
Yes, businesses that process a large volume of transactions may be eligible for fee negotiations. Contact our team to discuss your specific needs, and we’ll work to provide a pricing plan that aligns with your business goals.

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Security and Compliance

Is payment processing secure with Discount Payments?
Absolutely. We use industry-leading encryption protocols to protect sensitive data, including SSL encryption and tokenization. Additionally, our systems are PCI-DSS compliant, which ensures that all credit card data is handled securely, minimizing the risk of fraud and data breaches.

What is PCI compliance, and why does it matter?
PCI compliance refers to a set of security standards mandated by the Payment Card Industry to protect cardholder data. If your business processes, stores, or transmits credit card information, PCI compliance is essential to avoid security breaches, fines, and penalties. At Discount Payments, we help ensure that your business stays compliant with these standards.

How does Discount Payments prevent fraud in payment processing?
Discount Payments offers advanced fraud prevention tools, including:

• Address Verification Service (AVS)
• CVV Verification
• Tokenization
• 3D Secure
  These tools help detect and prevent fraudulent transactions, protecting both your business and your customers.

What happens if a payment is flagged as fraudulent?
If a transaction is flagged as potentially fraudulent, it may be automatically declined, or your business will be alerted to take action. You’ll have the option to review the transaction before proceeding, ensuring that fraudulent activity is minimized.

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Technical and Integration Support

How do I integrate payment processing with my website?
Integrating Discount Payments with your website is easy. We offer plugins for major ecommerce platforms like Shopify, WooCommerce, and Magento, allowing seamless integration. For custom-built websites, our developer-friendly API enables you to embed secure payment processing quickly.

What if I encounter technical issues?
Discount Payments offers 24/7 technical support to ensure that any issues are resolved quickly. Whether it’s a setup question, integration issue, or transaction error, our support team is here to help via phone, email, or live chat.

Can I accept payments through mobile apps?
Yes! Discount Payments supports mobile payments through SDKs (software development kits), allowing you to securely integrate payment options into your mobile app. This gives customers a seamless way to pay within your app, enhancing the user experience.

Do you provide reporting tools?
Yes, Discount Payments offers a detailed reporting dashboard that gives you insights into your transaction history, sales trends, and customer behavior. Our reporting tools help you manage your business more effectively, making data-driven decisions easier.

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Echeck

What is Echeck, and how does it work?
Echeck, or electronic check processing, allows businesses to accept payments directly from a customer’s bank account. Similar to a traditional paper check, the customer provides their bank account and routing numbers, but the process is entirely digital and secure, allowing for faster settlement times.

What are the benefits of using Echeck?
Echecks are a cost-effective payment solution, especially for recurring payments or high-ticket items. Processing fees for Echecks are often lower than credit card transactions, and funds are typically settled faster than paper checks.

Can I use Echeck for recurring payments?
Yes, Discount Payments supports recurring payments through Echeck, making it ideal for businesses that offer subscription services or recurring billing.

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Payment Gateway

What is a payment gateway?
A payment gateway is a secure portal that processes credit card and electronic payments for ecommerce businesses. It acts as the bridge between your website and the payment processor, ensuring that transactions are securely processed.

How does Discount Payments’ payment gateway benefit my business?
Our payment gateway offers seamless integration with your website, providing a frictionless checkout experience for customers. Additionally, it supports a wide range of payment methods, from credit and debit cards to mobile payments and Echeck.

What ecommerce platforms does your payment gateway support?
Discount Payments’ gateway supports all major ecommerce platforms, including Shopify, WooCommerce, Magento, and custom websites via API integration.

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Countertop Terminals

What are countertop terminals, and how do they work?
Countertop terminals are in-store devices that process payments using a secure, wired connection. These terminals are ideal for brick-and-mortar businesses, providing a fast and reliable way to accept credit card, debit card, and contactless payments.

What features do Discount Payments’ countertop terminals offer?
Our terminals offer advanced security features, contactless payment options, and compatibility with mobile wallets like Apple Pay and Google Pay. They are designed for ease of use, ensuring quick and efficient customer transactions.

Can countertop terminals process refunds?
Yes, our countertop terminals allow you to process refunds directly from the device, making it easy to handle returns or payment disputes.

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Mobile Terminals

What are mobile terminals?
Mobile terminals allow businesses to accept payments anywhere, whether you’re at a trade show, outdoor market, or customer’s location. These portable devices offer the same secure payment processing as countertop terminals but with added flexibility.

How do mobile terminals connect?
Mobile terminals typically connect via Wi-Fi or cellular networks, giving you the freedom to process payments anywhere your business takes you. This makes them ideal for service providers, food trucks, or pop-up shops.

What payment types do mobile terminals accept?
Mobile terminals accept all major credit and debit cards, contactless payments (Tap to Pay), and mobile wallets like Apple Pay and Google Pay.

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Surcharging

What is surcharging?
Surcharging allows businesses to pass on the cost of credit card processing fees to customers by adding a small fee to their transaction. This helps offset the cost of accepting credit cards, reducing your business expenses.

Is surcharging legal?
Yes, surcharging is legal in most U.S. states, though some states have restrictions. Discount Payments can help you implement surcharging in compliance with local regulations.

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Tap to Pay

What is Tap to Pay?
Tap to Pay is a contactless payment method where customers can make payments by tapping their contactless card or mobile wallet (such as Apple Pay or Google Pay) on a terminal. It offers a fast, secure, and convenient checkout experience.

How does Tap to Pay benefit my business?
Tap to Pay speeds up checkout times, reduces physical contact during transactions, and enhances the overall customer experience. This is especially beneficial for businesses that prioritize fast service, like retail and restaurants.

Is Tap to Pay secure?
Yes, Tap to Pay transactions use advanced encryption and tokenization to ensure secure payments. The customer’s card details are never exposed, making it one of the most secure payment methods available.

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Terminals

What types of payment terminals does Discount Payments offer?
Discount Payments provides a wide range of payment terminals, including:

• Countertop Terminals: Best for brick-and-mortar businesses that need a secure, stationary point-of-sale solution.
• Mobile Terminals: Ideal for businesses that need payment flexibility, allowing you to take payments on the go.
• Tap to Pay Terminals: For contactless payments, providing fast and secure checkout.

Which terminal is right for my business?
The right terminal depends on your business type:

• Retail and Restaurants: Countertop terminals are typically best for high-traffic environments.
• Service Providers: Mobile terminals are ideal if you need to accept payments in the field.
• High-Volume Businesses: Tap to Pay terminals help speed up checkout lines.

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Automotive

How can Discount Payments help my automotive business?
Discount Payments offers tailored payment solutions for the automotive industry, including dealerships, repair shops, and service providers. Our systems are designed to handle large transactions securely, whether you’re processing payments for vehicle sales, parts, or services.

Can I accept payments for high-ticket items, like vehicle sales?
Yes, Discount Payments specializes in processing large transactions securely and efficiently. Whether you are selling vehicles or providing high-end automotive services, our payment processing solutions are equipped to handle high-ticket items.

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Ecommerce

How does Discount Payments improve my ecommerce business?
Our payment gateway integrates seamlessly with popular ecommerce platforms like Shopify, WooCommerce, and Magento. We offer secure, fast payment options that enhance the customer checkout experience and boost your online sales.

Does Discount Payments support multiple currencies for online businesses?
Yes, our payment gateway supports multi-currency payments, enabling your ecommerce store to accept payments from customers around the world.

How does Discount Payments protect my ecommerce business from fraud?
We provide advanced fraud prevention tools, including 3D Secure, Address Verification (AVS), and tokenization, to ensure that online transactions are secure and your business is protected from fraudulent activity.

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Enterprise

How does Discount Payments support enterprise-level businesses?
For enterprise businesses, we provide scalable payment processing solutions that can handle high transaction volumes with ease. Our solutions include custom reporting, advanced security measures, and flexible integration options to meet the complex needs of large businesses.

Can I integrate Discount Payments with my existing ERP or CRM systems?
Yes, our payment solutions are designed to integrate seamlessly with popular enterprise resource planning (ERP) and customer relationship management (CRM) systems, providing an efficient payment process and better operational control.

Fortune 5000

What solutions does Discount Payments offer for Fortune 5000 companies?
We provide elite payment processing solutions tailored to the needs of large and growing businesses. From high-volume transaction processing to advanced security and compliance, our systems are built to scale with your business’s growth.

Does Discount Payments offer enterprise-grade security?
Yes, we prioritize security at every level. Our solutions include tokenization, PCI-DSS compliance, and encryption protocols that ensure the highest level of protection for large businesses.

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Health & Fitness

How can Discount Payments benefit my health and fitness business?
Our solutions streamline payment processing for gyms, fitness studios, and wellness centers. You can accept recurring payments for memberships, class bookings, and personal training sessions easily and securely.

Does Discount Payments support recurring membership billing?
Yes, we offer automated recurring billing solutions, making it easy to manage membership payments and reduce late payments for health and fitness businesses.

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High Risk

Does Discount Payments work with high-risk businesses?
Yes, we specialize in providing payment solutions for high-risk industries. We offer flexible terms and support a wide range of high-risk businesses, from CBD to adult entertainment and financial services.

What makes a business “high-risk” for payment processing?
High-risk businesses are typically those with a higher chance of chargebacks, regulatory issues, or large transaction sizes. This can include industries like gambling, adult entertainment, or high-ticket items. Discount Payments offers customized solutions to support high-risk businesses.

What are the fees for high-risk industries?
For high-risk businesses, we charge 0.5% above the interchange rate to account for the additional risk involved in processing payments. Our goal is to offer competitive rates while still providing secure payment solutions.

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Home Services

How does Discount Payments support home services businesses?
We provide payment solutions designed for contractors, landscapers, electricians, and other home service professionals. Whether you need to accept payments at the job site or offer clients flexible billing options, our mobile and countertop terminals make it easy to manage transactions.

Can I take deposits and balance payments through Discount Payments?
Yes, you can easily manage deposits, progress payments, and final balance payments with our secure terminals. This allows you to offer flexible payment options for your customers and ensures you get paid on time.

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Medical

What payment options are available for medical practices through Discount Payments?
We offer payment solutions tailored to the needs of medical professionals, including hospitals, clinics, and private practices. Our systems support contactless payments, credit card transactions, and even recurring billing for ongoing treatments or subscriptions.

How does Discount Payments ensure compliance for medical payments?
We are PCI-DSS compliant and adhere to strict security protocols, ensuring that patient payment information is handled with the utmost security. This protects your practice from data breaches and helps maintain patient trust.

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Professional

How does Discount Payments help professional service businesses?
We provide streamlined payment solutions for professional service providers such as lawyers, accountants, and consultants. With our system, you can accept payments online, in-person, or through mobile devices, allowing flexibility for your clients.

Can I set up retainer payments with Discount Payments?
Yes, our payment processing solutions support retainer billing, allowing you to collect and manage retainer fees from your clients with ease.

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Restaurants

How does Discount Payments support restaurant businesses?
Our point-of-sale (POS) systems for restaurants are designed to handle high transaction volumes efficiently. Whether you need countertop terminals, mobile terminals for tableside payments, or tap-to-pay options, we have solutions that enhance customer experience and streamline your operations.

Can Discount Payments support tipping and split bills?
Yes, our restaurant payment solutions include features that allow for tipping, splitting bills, and handling large party payments with ease, ensuring your staff and customers have a seamless experience.

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Retail

What payment solutions does Discount Payments offer for retail businesses?
We offer countertop and mobile payment terminals designed for retail businesses, as well as ecommerce payment gateways for online stores. Our retail solutions ensure fast, secure transactions and reduce checkout times, enhancing the customer experience.

Does Discount Payments provide contactless payment solutions for retail?
Yes, we provide Tap to Pay solutions, enabling customers to make contactless payments with their smartphones or contactless cards. This speeds up the checkout process and improves customer satisfaction.

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SMEs (Small and Medium Enterprises)

How can Discount Payments help my small business?
We offer affordable, easy-to-use payment solutions for small and medium enterprises (SMEs). Whether you need a simple countertop terminal or an integrated online payment gateway, we provide scalable solutions that grow with your business.

Do you offer support for businesses that process low transaction volumes?
Yes, our flexible pricing model accommodates businesses of all sizes, even those with low transaction volumes. We ensure that you get the same level of service and security, regardless of your size.